These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
1. Making your booking
When you book the Property you should return the completed Booking Form together with your payment for the Initial Deposit. Please note that the Initial deposit will be refundable only if a cancellation is made no later than eight (6) weeks (42 days) prior to your arrival.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
If the outstanding balance is to be paid by cash, this must be paid on arrival IN CASH prior to entering the property. If outstanding balance is to be paid by bank transfer, credit card or Paypal , this payment must be made at least thirty (30) days prior to the Arrival Date,
If you fail to make a payment due to us in the form agreed, in full and on time, we may treat your booking as not valid.
3. If you cancel or amend your booking
If you need to cancel or amend your booking you must contact us as soon as possible.
You will be required to confirm your cancellation by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
Any payment made will be refunded in full if cancellation is effectively made prior to six (6) weeks before your arrival.
If the Tenant does not cancel the Reservation six (6) weeks in advance, or does not appear on the date reserved, the deposit delivered shall be kept in favour of the Owner as compensation for losses and damages.
COVID-19 PROMISE. We guarantee the options for cancellation and refunds. To cancel under our policy, you’ll need to document or prove that you're unable to complete your reservation because of COVID-19.
4. Your accommodation
Your accommodation will be available from 4pm on the day of your arrival and you must vacate the property by 10am on the day of your departure.
5. Your obligations
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the make up of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a nullification of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
6. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any issues with us whilst you are in residence will usually enable shortcomings to be rectified straight away.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
7. Damage deposit
Upon arrival guests will be asked to provide a damage deposit as well as a valid credit card number as guarantee for the apartment and its content for any damages caused. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your accompanying party will be deducted from your damage deposit, and that you will also be liable for any excess damages. The damage deposit is paid upon arrival and its amount depends on the conditions imposed by the apartment owner. Please see your confirmation email to see which method of payment is required.
Cash: All damage deposits paid in cash will be refunded in full at check-out, and following an inspection of the apartment for any damages.
All deposits paid by credit cards, bank transfer or paypal will be refunded within 7 days following departure from the property, and after inspection for damages.
8. Liability
We do not accept any responsibility or liability for acts of omission of third parties which may prevent or disrupt a booking. The contract exists between us and you and is limited to the rental of the property and associated services only. No liability can be accepted by us for any injury, illness, death, loss or damage to you or a member of your party, arising out of or in connection with the use of the rental property, swimming pool, children’s play areas or all kind of sport facilities. The use of these facilities is at your own risk. We will not be liable for any damage and losses as a result of burglary.
9. Changes to the terms and conditions
We may change these terms and conditions by posting the revised version on our website at least 14 days before they become effective. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our Service following the effective date shown.
